About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is hiring an Operations Manager for their Payments Services team to oversee daily payment processes and collaborate with Product Management. This role is crucial for ensuring the smooth operation of products and enhancing the development value stream.
Job Description
Who you are
You have a strong background in operations management, particularly within the payments or financial services sector. Your experience includes overseeing daily processes and ensuring operational efficiency, which is critical for supporting SMEs in their banking needs. You thrive in collaborative environments, working closely with product and engineering teams to deliver new features and improve existing services. Your analytical mindset allows you to make data-driven decisions that enhance product performance and user satisfaction.
You possess excellent communication skills, enabling you to effectively liaise between various teams and stakeholders. Your ability to manage multiple priorities and adapt to changing circumstances is essential in a fast-paced environment. You understand the importance of customer experience and are committed to delivering high-quality services that meet the needs of SMEs. You are proactive in identifying areas for improvement and implementing solutions that drive operational excellence.
What you'll do
In this role, you will manage the daily payment processes, ensuring that all operations run smoothly and efficiently. You will collaborate with the Product Management team to deliver new features that enhance the user experience and meet the needs of our SME customers. Your responsibilities will include monitoring product performance, identifying issues, and implementing solutions to improve operational efficiency. You will also work closely with engineering teams to ensure that product updates and enhancements are delivered on time and meet quality standards.
You will play a key role in enhancing the development value stream, ensuring that all products are aligned with the company's mission to support SMEs. Your insights and feedback will be invaluable in shaping product strategy and driving continuous improvement. You will also be responsible for training and mentoring team members, fostering a culture of collaboration and innovation within the Product Operations team.
What we offer
At Tide, we offer a dynamic work environment where you can make a real impact on the small business banking market. You will have the opportunity to work with a diverse team of professionals who are passionate about helping SMEs succeed. We provide competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in transforming the way small businesses manage their finances and experience the satisfaction of making a difference in the lives of our customers.
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