Operations Analyst • Senior

Who you are

You have a strong background in operations analysis, ideally with experience in managing payment processes and collaborating with product teams. Your analytical skills allow you to make data-driven decisions that enhance operational efficiency. You thrive in a dynamic environment and are comfortable working at the intersection of product and engineering. You understand the importance of risk management and vendor relations in ensuring smooth operations. You are a team player who values collaboration and communication, and you are committed to delivering high-quality results.

Desirable

Experience in the fintech sector or with SMEs is a plus, as is familiarity with operational tools and methodologies. A background in data analysis or project management would also be beneficial, as it would enhance your ability to contribute to the team effectively.

What you'll do

In this role, you will oversee the daily payment processes, ensuring that all transactions are processed smoothly and efficiently. You will work closely with the Product Management team to deliver new features that enhance the user experience. Your responsibilities will include monitoring operational performance, identifying areas for improvement, and implementing solutions to optimize processes. You will also be involved in risk management, assessing potential issues that could impact operations and developing strategies to mitigate them. Additionally, you will manage relationships with vendors and partners, ensuring that all operational needs are met. Your role will require you to analyze data to inform decision-making and to provide insights that drive operational improvements.

What we offer

At Tide, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and contribute to the transformation of the small business banking market. We are committed to your professional development and provide resources to help you succeed in your role. Join us in making a meaningful impact on the lives of SMEs around the world.