About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is seeking a Senior Operations Analyst to enhance operational efficiency within the Customer Support team. You'll analyze performance and provide insights to improve member satisfaction. This role requires strong analytical skills and experience in operational processes.
Job Description
Who you are
You have a strong background in operations analysis, ideally with 5+ years of experience in a similar role. You are skilled in developing and maintaining reports and dashboards that provide actionable insights. Your analytical mindset allows you to identify trends and assess performance effectively, driving data-driven decisions that enhance operational efficiency. You thrive in collaborative environments, working closely with cross-functional teams to optimize processes and improve member satisfaction. You are detail-oriented and possess excellent communication skills, enabling you to convey complex data insights to various stakeholders. You are passionate about using technology to streamline operations and improve customer experiences.
What you'll do
As a Senior Operations Analyst at Tide, you will be responsible for analyzing operational processes within the Customer Support department. You will develop and maintain comprehensive reports and dashboards that track performance metrics and identify areas for improvement. Collaborating with cross-functional teams, you will assess trends and provide insights that drive data-driven decisions to enhance member satisfaction. You will work on streamlining support processes, ensuring that the team operates efficiently and effectively. Your role will involve conducting regular performance assessments and presenting findings to management, helping to shape strategies that optimize overall team performance. You will also be involved in identifying opportunities for automation and technology integration to further enhance operational efficiency.
What we offer
At Tide, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a diverse team that values your contributions and encourages professional growth. We provide competitive compensation and benefits, along with opportunities for career advancement within a rapidly growing company. Join us in transforming the small business banking market and making a meaningful impact on the lives of SMEs across the globe.
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