Delivery Manager • Lead

Who you are

You have extensive experience in building and scaling delivery organizations — you've successfully driven revenue growth and operational transformation in fast-paced environments. Your leadership style combines strategic oversight with hands-on involvement, ensuring consistent, high-quality service delivery. You thrive in roles that require leading through change and ambiguity, and you possess outstanding written and verbal communication skills. You are adept at managing diverse teams and navigating a wide variety of challenges, deadlines, and contacts. You understand the importance of disciplined execution in improving margins and transforming delivery models with technology.

What you'll do

As the Delivery Director at Toptal, you will own the end-to-end delivery lifecycle, ensuring that all services meet the highest standards of quality and efficiency. You will be responsible for driving revenue retention and growth, leveraging AI-enabled automation and process standardization to enhance service delivery. Your role will involve leading multiple delivery managers, guiding them in their efforts to improve service quality and operational performance. You will work closely with cross-functional teams to implement best practices and foster a culture of continuous improvement. Your ability to handle a wide variety of challenges will be crucial as you navigate the complexities of a rapidly growing company.

What we offer

At Toptal, we provide a unique opportunity to work in a fully remote environment with a global network of top talent. You will be part of a culture that encourages innovation, social interaction, and fun. We believe in breaking the mold and seeing no borders in our approach to work. As a key leader in our organization, you will have the chance to make a significant impact on our service delivery and operational excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.