About Trading212
Investing made easy and commission-free
Key Highlights
- Commission-free trading platform with over 500,000 users
- Based in City of London, UK
- $29.2 million in funding to date
- Offers investment tools for ISAs, CFDs, and commodities
Trading212 is a fintech company based in the City of London, UK, that offers a commission-free trading and investment platform. With over 500 employees, Trading212 enables users to invest in whole or fractional stocks starting from just £1, without any trading commissions. The platform also provides...
🎁 Benefits
Employees enjoy premium health insurance, a sports and wellness package, regular office massages, catered food, and a stocked kitchen. The company als...
🌟 Culture
Trading212 fosters a culture of financial accessibility, empowering individuals to invest without the barriers typically associated with stock trading...
Customer Operations • Entry-Level
Trading212 • Sofia - Hybrid
Overview
Trading212 is seeking a Transfers Customer Experience Specialist to support clients through the portfolio transfer process. You'll coordinate with internal teams to ensure smooth transfers and handle client inquiries. This role is ideal for those looking to start their career in customer operations.
Job Description
Who you are
You are a motivated individual eager to start your career in customer operations, particularly in the financial services sector. You possess strong communication skills, allowing you to effectively guide clients through complex processes. Your attention to detail ensures that you can manage sensitive cases with care and accuracy. You thrive in a collaborative environment, working closely with internal teams to resolve issues and improve client experiences. You are proactive in monitoring cases and providing timely updates to clients, ensuring they feel supported throughout their journey. You understand the importance of client feedback and are willing to channel it into actionable suggestions for process improvements.
What you'll do
In this role, you will handle client inquiries specifically related to portfolio transfers via chat and email, ensuring that clients receive clear and accurate information. You will guide clients through the end-to-end transfer process, explaining requirements and setting the right expectations. Investigating and resolving issues related to portfolio transfers will be a key part of your responsibilities, ensuring accurate and timely execution of requests. You will coordinate with internal teams, especially Transfer Operations, to secure smooth processing of transfer requests. Proactively monitoring pending cases and following up where needed will be essential to provide clear, timely updates to clients. Additionally, you will act as a trusted point of contact for clients on transfer-related matters, fostering a positive client experience.
What we offer
Trading212 offers a supportive work environment where you can accelerate your career in customer operations. You will have the opportunity to work from home one day a week, allowing for a flexible work-life balance. The company values a culture of excellence and high velocity, providing you with the chance to grow and develop your skills in a fast-paced industry. You will be part of a team that serves over 4.5 million clients, contributing to a mission that enables everyone to build wealth through exceptional trading and investing products.
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