About TravelPerk
Revolutionizing business travel for companies worldwide
Key Highlights
- Over 10,000 companies use TravelPerk, including Spotify and Uber
- $180 million raised from top investors like Kinnevik and General Catalyst
- Headquartered in Barcelona, Spain with a growing global presence
- Offers 24/7 customer support and a user-friendly platform
TravelPerk is a leading business travel platform headquartered in Barcelona, Spain, providing an all-in-one solution that combines the world's largest travel inventory with powerful management features. The platform serves over 10,000 companies, including notable clients like Spotify and Uber, and h...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements, fostering a healthy work-life bala...
π Culture
TravelPerk promotes a culture of innovation and customer-centricity, encouraging teams to experiment and iterate quickly to enhance the travel experie...
Zendesk Administrator β’ Mid-Level
TravelPerk β’ Barcelona - On-Site
Skills & Technologies
Overview
TravelPerk is hiring a Zendesk Administrator to enhance customer care systems and tools. You'll work with Zendesk to empower customer care teams and improve user experience. This position requires experience in customer support tools.
Job Description
Who you are
You have a strong background in customer support tools, particularly with Zendesk, and understand how to optimize systems for better user experience. Your experience in managing customer care platforms has equipped you with the skills to drive efficiency and effectiveness in customer interactions. You are detail-oriented and have a knack for problem-solving, ensuring that customer care teams have the tools they need to succeed. You thrive in collaborative environments and enjoy working with cross-functional teams to enhance customer satisfaction. Your ability to analyze data and feedback allows you to make informed decisions that improve service delivery. You are passionate about technology and its role in transforming customer experiences, and you are eager to contribute to a company that values innovation and excellence.
What you'll do
As a Zendesk Administrator at TravelPerk, you will be responsible for managing and optimizing the Zendesk platform to ensure it meets the needs of our customer care teams. You will configure and customize Zendesk to enhance user experience and streamline workflows. Collaborating closely with customer support representatives, you will gather feedback and implement changes that improve service delivery. You will also analyze customer interactions and data to identify trends and areas for improvement, ensuring that our customer care teams are equipped with the best tools and practices. Additionally, you will provide training and support to team members on using Zendesk effectively, fostering a culture of continuous improvement within the customer care department. Your role will be pivotal in driving customer satisfaction and operational efficiency.
What we offer
At TravelPerk, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming the travel and spend management industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to power real work with real impact, and be part of a company that values curiosity, purpose, and teamwork.
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