Product Owner • Mid-Level

Who you are

You have a strong background in product management, particularly in customer operations, and understand the nuances of enhancing customer experiences. You thrive in collaborative environments and are adept at working with cross-functional teams to drive product initiatives. Your analytical mindset allows you to leverage data to inform decisions and improve processes. You are passionate about customer satisfaction and have a track record of implementing solutions that streamline operations and enhance service delivery.

You possess excellent communication skills, enabling you to articulate product vision and strategy effectively to stakeholders. You are comfortable navigating complex challenges and are skilled at prioritizing tasks to meet business objectives. Your experience in the travel or SaaS industry is a plus, as it gives you insights into the unique needs of customers in this space. You are proactive and take ownership of your projects, ensuring that they align with the company's mission and values.

What you'll do

As a Contact Centre Product Owner, you will be responsible for defining and executing the product strategy for customer support solutions. You will collaborate with the operations team to identify pain points and opportunities for improvement, ensuring that our tools and processes meet the needs of our customers. You will lead product development initiatives, working closely with engineering and design teams to deliver high-quality solutions that enhance the customer experience.

You will analyze customer feedback and operational data to inform product decisions, prioritizing features that drive customer satisfaction and operational efficiency. You will also be involved in stakeholder management, ensuring that all parties are aligned on product goals and timelines. Your role will require you to stay updated on industry trends and best practices, allowing you to bring innovative ideas to the table that can further improve our customer support offerings.

What we offer

At TravelPerk, we offer a dynamic work environment where you can make a real impact on how businesses manage travel and expenses. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our company culture emphasizes curiosity and purpose, and we encourage you to bring your unique perspective to the team. Join us in transforming the way people experience work and travel.