About Trendyol
Turkey's leading e-commerce platform for all needs
Key Highlights
- Over 300,000 sellers on the platform
- Raised $1B+ in funding with a $16B+ valuation
- Headquartered in Istanbul, Turkey
- Employs 4,000+ people, including couriers and service providers
Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...
π Benefits
Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...
Overview
Trendyol is hiring a Customer Experience Development Professional to enhance the customer journey by focusing on NPS and quality. You'll work cross-functionally with various teams to identify pain points and implement actionable improvements.
Job Description
Who you are
You are a Customer Experience Development Professional with a strong understanding of customer journey mapping and a focus on enhancing customer satisfaction metrics like NPS. You have experience working cross-functionally with teams such as Product, Category, and Operations to drive impactful changes. Your data-driven mindset allows you to identify pain points effectively and turn customer feedback into actionable improvements. You thrive in a collaborative environment and are passionate about creating a customer-first culture within the organization.
What you'll do
In this role, you will be central to enhancing the end-to-end customer journey, ensuring that customer feedback is at the forefront of all initiatives. You will map customer experiences and identify pain points, working closely with various teams to implement solutions that improve overall customer satisfaction. Your responsibilities will include proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous focus on customer needs. You will act as the voice of the customer, advocating for their needs and ensuring that the company's strategies align with delivering exceptional customer experiences.
What we offer
Trendyol offers a dynamic work environment where you can grow both personally and professionally. You will be part of a team that values learning and collaboration, providing you with opportunities to develop your skills and advance your career. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
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