About Trendyol
Turkey's leading e-commerce platform for all needs
Key Highlights
- Over 300,000 sellers on the platform
- Raised $1B+ in funding with a $16B+ valuation
- Headquartered in Istanbul, Turkey
- Employs 4,000+ people, including couriers and service providers
Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...
π Benefits
Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...
Overview
Trendyol is hiring a Customer Experience Development Professional to enhance the customer journey by mapping experiences and identifying pain points. This role requires collaboration with cross-functional teams and a focus on customer feedback.
Job Description
Who you are
You have a strong background in customer experience development, with a focus on enhancing the end-to-end customer journey. You understand the importance of metrics like NPS and quality, and you are skilled at acting as the voice of the customer. Your experience includes mapping customer experiences, identifying pain points, and turning feedback into actionable improvements. You thrive in a collaborative environment, working cross-functionally with teams such as Product, Category, and Operations to drive sustainable growth.
You possess a data-driven mindset and are comfortable using analytics to inform your decisions. You have a proactive approach to solution design and are familiar with competitor benchmarking. Your ability to track KPIs ensures that you maintain a continuous βcustomer-firstβ approach across the company. You are passionate about creating impactful customer experiences and are eager to contribute to a strong learning culture.
What you'll do
In this role, you will be central to enhancing the customer journey at Trendyol. You will collaborate with various teams to align pricing, discount, and marketing strategies that drive growth. Your responsibilities will include mapping customer experiences and identifying pain points to improve overall satisfaction. You will act as the voice of the customer, ensuring that their feedback is integrated into the company's strategies.
You will engage in proactive solution design, utilizing competitor benchmarking to inform your strategies. Tracking KPIs will be a key part of your role, as you will need to measure the effectiveness of implemented changes and ensure that the customer-first approach is maintained. Your work will directly impact the company's growth and customer satisfaction metrics, making you a vital part of the Trendyol Growth team.
What we offer
Trendyol offers a dynamic work environment where you can grow both personally and professionally. You will be part of a team that values collaboration and continuous learning. The company is committed to driving sustainable growth and providing impactful customer experiences. You will have the opportunity to work with cross-functional teams and contribute to strategies that shape the future of customer experience at Trendyol.
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