Customer Operations • Mid-Level

Who you are

You have a strong background in managing vendor relationships and orchestrating multi-partner ecosystems — your experience allows you to ensure that every customer interaction reflects excellence and aligns with brand promises. You are a data-driven strategist who balances cost-efficiency with world-class service quality, making you an ideal fit for this role.

You thrive in cross-functional environments, collaborating with teams such as Product, Category, and Operations to uncover opportunities for growth and deliver impactful results. Your ability to analyze data and derive actionable insights is complemented by your strong communication skills, enabling you to effectively bridge gaps between various stakeholders.

You are passionate about customer experience and understand the importance of aligning pricing, discount, and marketing strategies to drive sustainable growth. Your strategic mindset and hands-on approach allow you to navigate complex challenges while maintaining a focus on delivering exceptional service.

What you'll do

As an International Outsource Manager at Trendyol, you will be responsible for managing vendor relationships and ensuring that all customer interactions meet the company's high standards. You will work closely with the Customer Experience department to develop and implement strategies that enhance service quality while optimizing costs.

You will orchestrate a multi-partner ecosystem, ensuring that all vendors are aligned with Trendyol's brand promise. This involves regular communication and collaboration with various teams to identify opportunities for improvement and implement best practices.

Your role will require you to analyze performance metrics and customer feedback to drive continuous improvement initiatives. You will be expected to present your findings and recommendations to senior management, showcasing your ability to influence decision-making processes.

In addition to vendor management, you will play a key role in aligning pricing and marketing strategies with the overall growth objectives of the company. Your insights will help shape the direction of customer experience initiatives, ensuring that they are data-driven and aligned with market trends.

What we offer

At Trendyol, we foster a strong learning culture where you can grow both as an individual and as part of a team. You will have the opportunity to work in a dynamic environment that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential for growth and development.

You will be part of a team that is dedicated to driving sustainable and scalable growth through effective strategies and exceptional customer experiences. Join us in making a significant impact in the e-commerce landscape.