Customer Support • Entry-Level

Who you are

You are a dedicated individual with a strong focus on customer satisfaction, ready to support users' travel needs through effective communication and problem-solving. You thrive in a fast-paced environment and are comfortable using various tools to assist customers. Your empathetic nature and professional demeanor make you an excellent communicator, both verbally and in writing. You are adaptable and can multitask, resolving urgent matters quickly while maintaining a positive attitude. You have a keen interest in the travel industry and are eager to learn about suppliers, destinations, and systems to provide top-tier support.

What you'll do

As a Business Travel Consultant at TripActions, you will be the frontline support for travelers, providing assistance via chat, calls, and emails. You will maintain up-to-date knowledge on travel suppliers and destinations, ensuring you can quickly assess customer needs and preferences. Your responsibilities will include accurately handling hotel, flight, car, and rail bookings, guiding customers through self-service options on the Navan platform, and responding promptly to inquiries while meeting SLA expectations. You will follow company policies to ensure global compliance and provide valuable feedback to stakeholders on goal progress and key processes. Additionally, you will participate in team meetings to stay current on industry updates and best practices.

What we offer

At TripActions, we offer a flexible work environment that allows you to thrive while supporting our mission to make travel seamless and empowering. You will have the opportunity to impact daily operations and traveler experiences directly. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in powering in-person connections through relentless innovation and exceptional customer service.