Customer Support • Entry-Level

Who you are

You are a dedicated professional with a strong customer service orientation, ready to support travelers in their journey. You possess excellent communication skills, both verbal and written, and are comfortable using various digital tools to assist customers effectively. Your ability to multitask and resolve urgent matters quickly makes you an ideal candidate for this role. You have a keen interest in the travel industry and are eager to learn about suppliers, destinations, and systems to provide top-tier support. You are empathetic and professional, ensuring that every interaction leaves a positive impression on travelers.

What you'll do

In this role, you will provide exceptional travel support via chat, calls, and emails, ensuring that travelers have a seamless experience. You will maintain up-to-date knowledge on suppliers, destinations, and systems to assist customers effectively. Your responsibilities will include accurately handling hotel, flight, car, and rail bookings while guiding customers in self-service options on the Navan platform and app. You will respond promptly to customer inquiries, meeting SLA expectations, and follow company policies to ensure global compliance. Additionally, you will participate in team meetings to discuss products, suppliers, and industry updates, providing valuable feedback to enhance our customer-facing and internal platforms.

What we offer

At TripActions, we are committed to creating a supportive and innovative work environment. You will have the opportunity to impact daily operations and traveler experiences directly. We offer flexible working hours, allowing you to balance your personal and professional life effectively. As part of our Travel Experience team, you will collaborate with internal teams to clear obstacles for travelers and contribute to product development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.