Customer Operations • Entry-Level

Who you are

You are a skilled communicator with fluency in German and English, capable of providing exceptional customer support in the travel industry. You understand the importance of customer satisfaction and are eager to assist travelers with their needs through various contact channels. Your ability to analyze customer requirements quickly and accurately will help you excel in this role. You are familiar with travel industry regulations and compliance requirements, which will enable you to navigate the complexities of travel bookings effectively.

What you'll do

As a Business Travel Consultant at TripActions, you will be responsible for assisting travelers with their travel needs, providing support through chat, call, and email. You will maintain extensive knowledge of suppliers, destinations, and systems to ensure accurate information is provided for hotel, flight, car, and rail bookings. Your role will involve responding to customers within SLA expectations and following company travel and expense procedures. You will also have the opportunity to provide feedback to product, design, and engineering teams to improve customer-facing platforms.

What we offer

At TripActions, you will be part of a rapidly growing team that values collaboration and innovation. We provide a supportive environment where your contributions directly impact our operations and traveler experience. You will have access to ongoing training and development opportunities to enhance your skills in the travel industry. Join us in our mission to power in-person connections and make travel easier for everyone.