Account Manager • Entry-Level

Who you are

You have 1-2 years of experience in a customer-facing role, such as support, success, or account management — you've developed strong written communication skills that allow you to translate complex issues into clear, empathetic messages. You thrive in fast-moving environments and can prioritize effectively, thinking independently when faced with new scenarios. Your meticulous attention to detail and passion for excellent customer service set you apart, and you are eager to become a product expert in Navan's offerings.

Desirable

Familiarity with corporate travel or Navan’s platform is a plus, but training will be provided. You are motivated to grow into an Account Manager position, demonstrating a proactive approach to learning and development.

What you'll do

In this role, you will manage the SMB product-support inbox, triaging requests and guiding customers through account setup. You will collaborate daily with SMB Account Managers to strengthen their books of business and surface upsell opportunities. Your insights will influence product direction as you serve as the voice of the customer, sharing feedback that improves features and internal processes. You will meet or exceed targets for first-reply time and customer satisfaction (CSAT), ensuring a seamless experience for our customers.

What we offer

This is a hybrid, exempt, salaried position with unlimited PTO, allowing you to balance work and personal life effectively. You will have the opportunity to exceed commission targets, contributing to your professional growth and financial success. Join a dynamic team that values customer feedback and strives for continuous improvement in delivering exceptional service to our clients.