TripAdvisor

About TripAdvisor

The ultimate platform for travel reviews and planning

🏢 Tech👥 1001+ employees📅 Founded 2000📍 Needham Heights, Needham, MA4
B2CHospitalityB2BTravelLifestyleMarketplaceContentReviewsAdvertisingeCommerce

Key Highlights

  • Over 490 million active users worldwide
  • Headquartered in Needham, MA with 1,000+ employees
  • Utilizes advanced fraud modeling to ensure review integrity
  • In early 2024, discussions of going private emerged

TripAdvisor, headquartered in Needham, MA, is a leading platform for travel planning, boasting over 490 million active users who rely on its extensive database of traveler reviews and opinions. The company employs over 1,000 people and utilizes advanced fraud modeling techniques to ensure the integr...

🎁 Benefits

TripAdvisor offers personal travel discounts, flexible work arrangements including Summer Flexible Time Off, and a subsidized Care@work membership for...

🌟 Culture

TripAdvisor's culture is centered around data integrity and user trust, utilizing advanced technology and a dedicated team of analysts to combat fake ...

TripAdvisor

Director Of Customer Operations Lead

TripAdvisorLondon - Hybrid

Apply Now →

Skills & Technologies

Overview

TripAdvisor is hiring a Director of Customer Operations to champion operational excellence and define service excellence strategy. You'll focus on enhancing customer experience through AI tooling and process improvements. This role requires strong leadership and strategic thinking skills.

Job Description

Who you are

You have a proven track record in operational excellence, with experience leading teams to enhance customer experiences. Your strategic mindset allows you to define and implement service excellence initiatives that prioritize customer needs in all decision-making processes. You are adept at leveraging technology, particularly AI tooling, to streamline processes and reduce customer friction. Your collaborative nature enables you to work effectively with R&D and policy teams, ensuring that best practices are developed and adhered to across the organization.

You possess strong analytical skills, allowing you to assess customer feedback and operational metrics to drive continuous improvement. Your ability to communicate effectively with stakeholders at all levels ensures that the voice of the customer is represented in strategic discussions. You are passionate about creating inclusive experiences and are committed to fostering a culture of excellence within your team.

What you'll do

As the Director of Customer Operations, you will lead the charge in defining and executing the service excellence strategy for TripAdvisor. You will work closely with various teams to identify areas for improvement and implement solutions that enhance the customer journey. Your role will involve championing the use of AI tooling to develop self-service solutions that empower customers and streamline operations. You will also be responsible for establishing best practice standards that align with the company's commitment to customer-first decision-making.

You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product development and operational processes. Your leadership will be crucial in fostering a culture of accountability and excellence, where team members are encouraged to innovate and contribute to the overall success of the organization. You will monitor key performance indicators to assess the effectiveness of implemented strategies and make data-driven decisions to optimize customer experiences.

What we offer

TripAdvisor offers a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with a talented team dedicated to operational excellence and customer satisfaction. The role is hybrid, allowing for flexibility in your work schedule while requiring some presence in the London office. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Interested in this role?

Apply now or save it for later. Get alerts for similar jobs at TripAdvisor.

Similar Jobs You Might Like

Based on your interests and this role

WPP

Product Management

WPP📍 London

WPP is hiring a Senior Director of Product Enablement to lead the transformation of their global agency network into a unified, AI-enabled marketing powerhouse. This pivotal role requires strategic thinking and expertise in service design and organizational change.

Senior
1w ago
Databricks

Sales Enablement

Databricks📍 London

Databricks is hiring a Senior Director of Sales Enablement to lead their Learning and Enablement team in London. You'll manage a regional team focused on up-skilling Data and AI professionals, driving enablement initiatives across EMEA. This role requires strong leadership and strategic vision.

Senior
1d ago
Trustpilot

Customer Success

Trustpilot📍 London

Trustpilot is hiring a Director of Customer Success to lead the UK Customer Success organization. You'll focus on onboarding, adoption, retention, and advocacy, driving customer satisfaction through the Net Promoter Score (NPS). This role requires strong leadership and strategic planning skills.

Lead
3d ago
WorkBoard

Director Of Strategic Services

WorkBoard📍 London

WorkBoard is seeking a Director of Strategic Services to influence how companies formulate and operationalize their strategic objectives. This role involves forming strategic advisor relationships with C-Level Executives and coaching teams to drive results. Experience in strategy execution and leadership is essential.

Lead
2 months ago
Cloudscaler

Operations Manager

Cloudscaler📍 London - Hybrid

Cloudscaler is seeking a Senior Operations Manager to lead operational excellence initiatives. You'll work closely with leadership to drive strategy and improve business processes. This role requires strong judgment and a holistic view of operations.

🏢 HybridSenior
1w ago