Head Of People Operations • Lead

Who you are

You have extensive experience in people operations, ideally with a focus on enhancing employee experiences throughout the entire lifecycle. You understand the importance of operational excellence and have a track record of implementing efficient processes that benefit employees. Your leadership style is people-centric, ensuring that your team feels supported and empowered to deliver their best work. You are adept at managing HR systems and ensuring compliance with people-related processes. You are also familiar with automation and AI tools that can streamline operations and improve accuracy.

You possess strong communication skills, allowing you to be the first point of contact for people-related queries. You are detail-oriented and ensure that data in HR systems is accurate and up-to-date. Your ability to foster a positive work environment is key to your success in this role, as you aim to make Trustpilot a destination employer where employees feel privileged to work.

What you'll do

As the Head of People Operations, you will lead a team responsible for managing all behind-the-scenes people-related processes. This includes overseeing the pre-boarding, onboarding, and offboarding experiences for employees. You will ensure that your team executes day-to-day tasks accurately and in a timely manner, focusing on enhancing the overall employee experience. You will also be responsible for maintaining compliance with HR policies and procedures, ensuring that all processes are efficient and effective.

You will collaborate closely with other departments to align people operations with the company's strategic goals. Your role will involve analyzing current processes and identifying areas for improvement, particularly through the use of automation and AI. You will be instrumental in creating a culture where employees feel valued and supported, contributing to their overall satisfaction and productivity.

What we offer

At Trustpilot, we offer a dynamic work environment where you can make a significant impact on the employee experience. You will have the opportunity to shape the people operations strategy and contribute to making Trustpilot a top employer. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to become the universal symbol of trust.