About TuneIn
Your audio universe, all in one app
Key Highlights
- 75 million active monthly listeners worldwide
- Access to 120,000 streaming radio stations and 6 million podcasts
- $153.2 million raised in Series F funding
- Headquartered in San Francisco, CA
TuneIn is a leading digital radio service headquartered in China Basin, San Francisco, CA, connecting 75 million active monthly listeners to over 120,000 streaming radio stations and nearly 6 million podcasts. The company has raised $153.2 million in funding across multiple rounds, including its rec...
🎁 Benefits
Employees enjoy stock options, robust medical and dental insurance, a gym subsidy, and a dog-friendly office. TuneIn also supports community volunteer...
🌟 Culture
TuneIn fosters a culture that embraces innovation in digital media, encouraging employees to explore new audio content trends while maintaining a focu...
Overview
TuneIn is hiring a Technical Customer Support Agent, L2 to provide advanced troubleshooting and support to users. You'll resolve complex technical issues and ensure a seamless customer experience. This role requires strong technical problem-solving skills.
Job Description
Who you are
You are a dedicated and technically adept Technical Customer Support Agent with experience in providing advanced troubleshooting and support. You have a knack for resolving complex technical issues and enjoy working directly with external customers, including mobile app users, broadcasters, and integration partners. Your strong communication skills enable you to ensure a seamless customer experience through effective troubleshooting.
You thrive in a collaborative environment, working with cross-functional teams to tackle technical issues across multiple platforms. Your ability to assist B2C users, broadcasters, and partners with prompt and accurate support is a key strength. You are committed to delivering high-quality service and are always looking for ways to improve the customer experience.
What you'll do
In this role, you will be responsible for resolving escalated issues from Level 1 support by providing in-depth technical troubleshooting and solutions. You will assist users with inquiries and issues related to TuneIn's services, ensuring that they receive the support they need in a timely manner. Your role will involve deep technical problem-solving, and you will work closely with senior team members or engineering to escalate complex problems when necessary.
You will engage with customers to understand their issues and provide effective solutions, contributing to a positive user experience. Your responsibilities will include documenting support interactions and maintaining a knowledge base to help improve future support efforts. You will also participate in training sessions to stay updated on new features and services, ensuring that you can provide the best possible support to our users.
What we offer
TuneIn offers a fully remote position for candidates residing in Poland. You will be part of a dynamic team that is dedicated to reinventing radio for a connected world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in delivering live and on-demand audio from voices our customers trust, wherever they want to listen.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at TuneIn.
Similar Jobs You Might Like
Based on your interests and this role
Technical Support
Samsara is hiring an L1 Technical Support professional to provide exceptional technical assistance to customers across multiple channels. This role requires strong customer service skills and the ability to resolve complex issues in a fast-paced environment.
Technical Support
Nextiva is hiring a Technical Support Representative to redefine customer experiences through exceptional support. You'll engage with customers to resolve issues and become an expert in the Nextiva platform. This role is ideal for those looking to start a career in tech.
Customer Support
Samsara is hiring an L1 Associate Technical Support to provide exceptional technical assistance across multiple channels. You'll help customers resolve complex issues related to IoT technology. This role is ideal for those looking to start their career in technical support.
Technical Support Manager
Jamf is hiring a Technical Support Manager to lead a weekend shift team focused on delivering exceptional customer support. You'll be responsible for team leadership and operational excellence. This role requires strong people management skills and a customer-centric approach.
Technical Support
Cyberhaven is seeking a Technical Support Engineer L1/L2 to build out their Technical Support function. You'll provide technical assistance and resolve customer issues related to their AI Data Security platform. This role requires a passion for technology and experience with SaaS products.