Technical Support Manager • Lead

Who you are

You have a strong background in technical support and team leadership, with experience in managing customer support teams effectively. You understand the importance of empathy in customer interactions and are committed to delivering high-quality service. Your leadership style empowers team members to excel in their roles and grow in their careers. You are adaptable and thrive in a flexible work environment, ensuring that your team remains connected and motivated even during weekend shifts.

You possess excellent communication skills, allowing you to collaborate effectively with cross-functional partners to align team performance with strategic business goals. You are a proactive problem solver, capable of addressing challenges that arise in a fast-paced support environment. Your experience in incident management makes you a reliable Incident Commander, ensuring that customer issues are resolved promptly and efficiently.

What you'll do

As the Technical Support Manager at Jamf, you will lead a dedicated team during weekend shifts, focusing on delivering timely and effective customer support. You will be responsible for overseeing daily operations, ensuring that your team meets performance metrics and maintains high levels of customer satisfaction. You will work closely with other departments to align support priorities with business objectives, fostering a culture of collaboration and continuous improvement.

Your role will involve mentoring and coaching team members, helping them develop their skills and advance in their careers. You will implement best practices for service quality and operational excellence, ensuring that your team is equipped to handle customer inquiries and incidents effectively. As the designated Incident Commander, you will take charge during critical situations, coordinating responses and ensuring that customer needs are prioritized.

What we offer

At Jamf, we prioritize work-life balance and offer a flexible work environment that allows you to thrive. You will be part of a supportive culture that values respect and trust, enabling you to do your best work. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success. Join us in helping customers succeed with Apple products and be part of a team that values connectivity and collaboration.