About Twilio
Empowering communication for businesses worldwide
Key Highlights
- Public company (NYSE: TWLO) - strong equity potential
- Over 150,000 customers including Deliveroo, Duolingo, and Toyota
- Headquartered in San Francisco, CA with 1001+ employees
- $250.7 million raised in Series D funding
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
🎁 Benefits
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
🌟 Culture
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Overview
Twilio is hiring a Senior Customer Success Manager to drive customer satisfaction and success. You'll work remotely from Australia, engaging with clients to ensure they derive maximum value from Twilio's solutions.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in the technology sector. Your strong communication skills enable you to build relationships with clients and understand their needs deeply. You are adept at problem-solving and can navigate complex situations to ensure customer satisfaction. You thrive in a remote-first environment and are comfortable working independently while collaborating with a diverse team.
Desirable
Experience with data-driven decision-making and familiarity with customer engagement tools would be advantageous. A background in software or technology services is preferred, as is an understanding of how to leverage AI in customer interactions.
What you'll do
As a Senior Customer Success Manager at Twilio, you will be responsible for ensuring that our clients achieve their desired outcomes using our platform. You will engage with customers to understand their goals and challenges, providing guidance and support to help them maximize the value of our solutions. You will collaborate with cross-functional teams to advocate for customer needs and drive product improvements. Additionally, you will analyze customer data to identify trends and opportunities for enhancing customer engagement and satisfaction.
What we offer
Twilio offers a flexible remote work environment that fosters a culture of inclusion and connection. You will have the opportunity to work with a talented team dedicated to making a global impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of communications and making a difference for our customers.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Twilio.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
GitLab is hiring a Senior Customer Success Manager to help customers achieve their business outcomes using the DevSecOps platform. You'll partner with clients post-sale to guide their adoption journey. This role requires strong customer engagement skills and a passion for technology.
Customer Success Manager
Cortex is seeking a Senior Customer Success Manager to drive customer relationships and ensure satisfaction with their internal developer portal. This role requires strong strategic and technical skills, with a focus on customer success.
Customer Success Manager
Socure is hiring a Senior Customer Success Manager to be the strategic partner for enterprise customers. You'll focus on executive alignment and success planning to ensure measurable outcomes. This role requires strong relationship-building skills and experience in customer advocacy.