User Researcher • Senior

Who you are

You have extensive experience in design research, with a strong portfolio showcasing your ability to translate user needs into actionable insights. Your background includes working with cross-functional teams to drive user-centered design processes, and you are skilled in various research methodologies, both qualitative and quantitative. You are passionate about understanding user behavior and translating that understanding into innovative design solutions that enhance customer experiences. You thrive in a remote-first environment and are adept at collaborating with diverse teams across different time zones. You are committed to promoting diversity, equity, and inclusion in your work and within your team.

What you'll do

As a Staff Design Researcher at Twilio, you will lead research initiatives that inform product design and development. You will conduct user interviews, usability testing, and surveys to gather insights that will shape the direction of our products. Collaborating closely with designers, product managers, and engineers, you will ensure that user feedback is integrated into the design process. You will also mentor junior researchers and contribute to building a culture of research within the organization. Your work will directly impact how Twilio's products are perceived and used by customers worldwide.

What we offer

Twilio offers a remote-first work environment, allowing you to work from anywhere in the United States. You will be part of a vibrant team that values collaboration and innovation. We provide competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. At Twilio, you will have the chance to make a meaningful impact on how businesses communicate and engage with their customers.