Backend Engineer • Senior

Who you are

You have 5+ years of backend engineering experience, particularly in building scalable systems that enhance customer support. Your hands-on experience with AI technology allows you to create advanced automation solutions that improve user experiences across various channels. You possess a strong understanding of data structures and algorithms, enabling you to implement practical solutions effectively. Collaboration is key for you, and you thrive in team environments where you can share knowledge and drive projects forward. You are passionate about customer obsession and are eager to contribute to a team that prioritizes exceptional user experiences.

Desirable

Experience with generative AI technologies is a plus, as is familiarity with designing support solutions for evolving areas like Autonomous Vehicles. You are comfortable working in a fast-paced environment and can adapt to changing requirements while maintaining a focus on quality and user satisfaction.

What you'll do

In this role, you will design and build support solutions from scratch, ensuring a seamless customer support experience for Uber's diverse user base. You will collaborate closely with cross-functional teams to enhance customer communication channels, including messaging, chat, and phone support. Your responsibilities will include implementing innovative solutions that leverage cutting-edge technologies, particularly in AI, to automate and improve customer interactions. You will also play a crucial role in building and enhancing the tools and systems that support these communication channels, ensuring they are efficient and user-friendly. As part of the Customer Obsession team, you will contribute to a culture of continuous improvement and innovation, helping to shape the future of customer support at Uber.

What we offer

Uber offers a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with a talented team of engineers and contribute to projects that are at the forefront of technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life effectively.