Backend Engineer • Senior

Who you are

You have 5+ years of backend engineering experience building production systems at scale — you've owned services from design through deployment and have tackled complex distributed systems challenges. Your deep expertise in Java and Python allows you to ship high-volume, reliable code that meets user needs effectively. You possess a strong understanding of AI and machine learning principles, enabling you to architect innovative solutions that drive automation and enhance customer experiences.

You are skilled in designing scalable, multi-tenant backend services and platforms — your experience includes defining operational health, monitoring, and incident response processes for mission-critical systems. You thrive in collaborative environments, working closely with product managers, data scientists, and partner engineering teams to translate vague product problems into clear technical designs. Your systems thinking and grit empower you to advocate for core architectural changes that ensure resilience and performance across Uber's engineering ecosystem.

What you'll do

In this role, you will architect and implement innovative AI/ML solutions to drive automation and significantly reduce customer-facing defects. You will own feature development end-to-end, translating product and operational problems into production-ready code used by millions of customers. Your responsibilities will include designing and delivering scalable backend services that power real-time support experiences, from messaging to in-app self-service.

You will define and champion the operational health and reliability of mission-critical support systems, ensuring they are highly resilient and extensible. Collaborating closely with cross-functional teams, you will identify opportunities for architectural improvements and advocate for best practices in system design and implementation. Your contributions will directly influence how Uber fosters long-term trust and loyalty with millions of users globally.

What we offer

Uber provides a dynamic work environment where you can grow your skills and make a significant impact. You will have the opportunity to work on pioneering projects that shape the future of customer support through AI-driven automation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to enhance user experiences and drive innovation at scale.