About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a SMB Acquisition Operation Associate to drive operational excellence in merchant acquisition processes. You'll lead a team of 30+ members and utilize data-driven decision-making to optimize workflows. This role requires strong skills in data analysis and team management.
Job Description
Who you are
You have experience in operations management, particularly in driving process optimization and automation. You understand how to identify operational bottlenecks and inefficiencies, and you have a proven track record of partnering with global teams to design and implement solutions that enhance efficiency and scalability. Your analytical skills allow you to assess conversion rates and operational KPIs, enabling you to prioritize initiatives effectively. You are also skilled in leading and developing high-performing teams, providing guidance and feedback to foster a culture of operational excellence.
What you'll do
In this role, you will drive process optimization and automation within the merchant acquisition workflows. You will analyze data to identify improvement opportunities and build dashboards to track performance metrics. You will lead a team of acquisition specialists, coaching them to improve their performance and ensuring accountability within the team. Additionally, you will act as an escalation point for critical issues, collaborating with engineering and product teams to resolve incidents swiftly. Your leadership will be crucial in maintaining a high standard of merchant experience and operational efficiency.
What we offer
Uber offers a dynamic work environment where you can make a significant impact on the business. You will have the opportunity to work with a diverse team and engage with global stakeholders. The company values operational excellence and encourages continuous improvement, providing you with the resources and support needed to succeed in your role. You will also benefit from a culture that promotes professional development and growth within the organization.
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