Customer Operations • Lead

Who you are

You have a proven track record in operations management, ideally within customer service environments, where you've successfully led teams to achieve operational goals. Your experience includes identifying weaknesses in processes and implementing improvements that enhance customer satisfaction and team efficiency. You possess strong problem-solving skills, allowing you to address issues in a structured and calm manner, ensuring that your team can navigate challenges effectively. You are also adept at managing stakeholder relationships, advocating for your community, and influencing the overall customer experience through data-driven decision-making.

What you'll do

In this role, you will manage a group of Customer Support agents, overseeing all operational goals of the team. You will regularly present performance results and identify opportunities for improvement, ensuring that your team meets and exceeds expectations. You will be responsible for continuous process improvement, advocating passionately on behalf of the community to enhance the overall customer experience. Additionally, you will support various projects across the line of business, acting as the go-to person for key initiatives within the Community Operations Center. Your decision-making skills will be crucial as you apply existing processes to solve problems and drive compliance within your team.

What we offer

At Uber, we provide a dynamic work environment where you can grow your career while making a significant impact on our community. You will have the opportunity to work with a diverse team and contribute to innovative solutions that enhance customer support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.