Customer Support • Senior

Who you are

You have a strong background in customer service, ideally with experience in the crypto or financial sectors. Your communication skills in Mandarin are excellent, allowing you to effectively assist customers from diverse backgrounds. You are proactive in identifying issues and have a knack for resolving complex inquiries. You thrive in a fast-paced environment and are committed to providing exceptional service to every customer. You understand the importance of feedback and are willing to suggest improvements to enhance customer experience. You are a team player who collaborates well with supervisors and colleagues to ensure customer satisfaction.

What you'll do

In this role, you will handle all inquiries from global customers through various channels such as email, chat, voice, and social media. You will be responsible for addressing complaints and feedback related to the website, products, platform, and services. Your role will involve identifying areas for service and program improvements, making suggestions to your supervisor or manager. You will escalate unresolved issues to the appropriate level and ensure they are addressed according to operational procedures. Additionally, you will investigate and follow up on difficult issues to ensure no problems are overlooked. Your proactive approach will help drive resolutions and improve overall service quality.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to grow your skills in the rapidly evolving crypto industry. We believe in fostering a diverse and inclusive workplace, and we encourage you to apply even if your experience doesn't match every requirement. Join us in reshaping the future of finance through crypto.