Customer Operations • Entry-Level

Who you are

You are a compassionate individual with strong emotional intelligence, capable of handling urgent and critical incidents with empathy and professionalism. You understand the importance of effective communication and documentation in high-pressure situations, ensuring that all interactions are thorough and respectful. You thrive in a collaborative environment and are eager to support others while maintaining a calm demeanor during challenging circumstances. You are detail-oriented, able to manage multiple cases simultaneously while adhering to established protocols and support logic. You are committed to continuous learning and mastering various knowledge bases and contact management systems to enhance your effectiveness in this role.

What you'll do

As a Critical Trust & Safety Response Agent, you will be the first point of contact for urgent incidents reported through the Uber platform. Your responsibilities will include reviewing incoming reports, documenting conversations with reporting parties, and categorizing incidents for further investigation. You will engage with drivers, riders, and other stakeholders, ensuring that you gather all necessary details to understand the context of each incident. Your role will require you to balance emotional self-regulation with empathy, establishing a supportive relationship with those involved. You will also be responsible for maintaining accurate records and following up on cases as needed, demonstrating your commitment to providing exceptional support.

What we offer

Uber offers a dynamic work environment where you can make a meaningful impact on the safety and trust of our community. You will have the opportunity to develop your skills in a supportive setting, with access to various resources and training programs. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to create a safe and reliable platform for all users.