Risk Manager • Lead

Who you are

You have a strong background in managing teams and operational frameworks, ideally with experience in trust and risk management. Your leadership skills enable you to effectively coach and develop team members, ensuring they perform at their best while handling appeals and operational tasks. You understand the importance of user trust and are committed to reducing wrongful enforcement through clear policies and standards. You thrive in a collaborative environment, working cross-functionally to achieve consistent outcomes.

Desirable

Experience in e-commerce or online marketplaces is a plus, as is familiarity with appeals processes and operational workflows. You are data-driven and can analyze trends to improve processes and outcomes. Your ability to communicate effectively with various stakeholders will help you navigate complex situations and drive improvements in the Trust & Risk area.

What you'll do

As the Trust & Risk Team Lead, you will manage a pod of appeals specialists, overseeing their daily activities and ensuring efficient execution of intake, triage, and evidence gathering. You will set evidence standards and lead the second-level review process, ensuring timely resolutions across priority cases. Your role will involve continuous improvement of the appeals process, enhancing user trust and policy clarity. You will collaborate with other teams to align on best practices and operational strategies, ensuring that the Trust & Risk framework scales effectively as the company grows.

What we offer

Whatnot provides a dynamic work environment where innovation is encouraged. You will be part of a rapidly growing company that is redefining e-commerce. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building the future of online marketplaces and making a significant impact in the world of live shopping.