Customer Support • Entry-Level

Who you are

You are a proactive individual with a keen eye for detail, ready to tackle challenges in maintaining the safety and integrity of an online marketplace. You understand the importance of enforcing policies and protecting users, ensuring a fair experience for both buyers and sellers. Your ability to work collaboratively with a team will help you identify potential risks and address sensitive cases effectively. You thrive in environments where problem-solving is key, and you are committed to safeguarding the community.

What you'll do

As a Trust & Safety Agent at Whatnot, you will regularly review potentially suspicious behavior to support the company in protecting good users and preventing financial losses. Your investigations will be timely and detailed, contributing to the overall safety of the platform. You will assist customers with sensitive cases, ensuring that their experiences are handled with care and professionalism. Your role will involve collaborating with team members to develop strategies for risk management and policy enforcement, ultimately enhancing the buyer and seller experience on the platform.

What we offer

Whatnot provides a dynamic work environment where innovation is encouraged. You will be part of a rapidly growing company that is redefining e-commerce through community engagement and entertainment. The culture at Whatnot emphasizes respect and support for diverse skills and experiences, fostering a collaborative atmosphere. As a Trust & Safety Agent, you will have the opportunity to make a significant impact on the safety and integrity of the platform, contributing to the overall success of the company.