Customer Success Manager • Senior

Who you are

You have a proven track record in building successful partnerships with complex brands, demonstrating your ability to develop deep executive-level relationships. With a passion for logistics and a keen interest in Uber's operations, you thrive in a collaborative, fast-paced environment. Your analytical skills are top-notch, allowing you to derive insights from data to drive operational success. You are eager to grow your technical skills, particularly in understanding API-based products, which is essential for onboarding new brands effectively.

You possess excellent communication skills, enabling you to engage with C-level executives and key decision-makers within partner organizations. Your experience in managing partnerships has equipped you with the ability to develop and execute strategies that achieve quarterly growth goals. You are adaptable and can navigate cross-functional collaboration with teams in Partner Engineering, Operations, Product, Marketing, and Territory.

What you'll do

In this role, you will onboard new brands using Uber Direct, ensuring a smooth integration process while understanding the recommendations for API or aggregator launches. You will focus on operational success by utilizing internal data and collaborating with the reliability team to identify insights and actions that improve delivery timeliness and completion rates. Building strong relationships with C-level executives will be a key part of your responsibilities, as you work to develop and complete partnership strategies that align with Uber's growth objectives.

You will bring your analytical A-game to the table, developing business models and analyses that inform decision-making and drive performance improvements. Your role will involve regular collaboration with various teams to optimize performance and deliver meaningful value for both Uber and its partners. You will be expected to contribute to the cultural identity of Uber, fostering an environment of collaboration and innovation.

What we offer

Uber offers a dynamic work environment where you can grow your career while making a significant impact in the logistics and delivery space. You will have the opportunity to work with some of the biggest brands in the world, enhancing your professional network and experience. The company values its employees and encourages a culture of collaboration, ensuring that you have the support you need to succeed in your role. Additionally, Uber provides competitive compensation and benefits, making it an attractive place to build your career.