About Upwork
Your go-to platform for freelance talent
Key Highlights
- Over 18 million registered freelancers and 5 million clients
- Headquartered in San Francisco, California
- Offers services in writing, design, programming, and marketing
- Facilitates dynamic workforce scaling for businesses
Upwork is a leading online platform headquartered in San Francisco, California, that connects businesses with freelancers and agencies across various industries. With over 18 million registered freelancers and 5 million registered clients, Upwork facilitates dynamic workforce scaling for companies o...
🎁 Benefits
Upwork provides competitive compensation, flexible work hours, and the ability to work remotely from anywhere. Freelancers can also benefit from a rob...
🌟 Culture
Upwork fosters a remote-friendly culture that emphasizes flexibility and independence, allowing freelancers to choose projects that align with their s...
Overview
Upwork is hiring a Senior Customer Success Manager to drive success for a portfolio of clients by helping them unlock the full value of the marketplace. This role requires strong strategic partnership skills and experience in customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in marketplace environments. Your ability to build strong relationships with clients and understand their needs is key to your success in this role. You are adept at leveraging data to drive decisions and improve client outcomes, ensuring that clients maximize the value of the services provided. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional client experiences.
What you'll do
As a Senior Customer Success Manager at Upwork, you will be responsible for managing a portfolio of clients, acting as their strategic partner to help them achieve their goals. You will work closely with clients to understand their needs and challenges, providing tailored solutions that drive engagement and satisfaction. Your role will involve analyzing client data to identify opportunities for improvement and growth, as well as collaborating with internal teams to ensure that client feedback is incorporated into product development. You will also be responsible for onboarding new clients and providing ongoing support to ensure their success within the Upwork marketplace.
What we offer
At Upwork, we offer a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with a diverse range of clients and industries, gaining valuable insights and experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company.
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