About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a Head of People Operations to shape and execute the People Operations strategy in the US & C region. You'll lead a high-performing team and drive innovation while ensuring a world-class employee experience. This role requires strong leadership and strategic skills.
Job Description
Who you are
You have extensive experience in People Operations, ideally with a focus on service delivery and employee experience. Your leadership style is motivational and you excel at coaching teams to achieve operational excellence. You understand the importance of leveraging technology to enhance service delivery and employee satisfaction.
You are data-driven, with a knack for analyzing service data to identify trends and areas for improvement. Your strategic mindset allows you to translate global People Operations strategies into actionable plans that align with regional business needs. You are passionate about fostering strong partnerships and delivering exceptional services to employees.
What you'll do
As the Head of People Operations, you will manage and motivate a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees. You will oversee all aspects of service delivery, ensuring service levels are met or exceeded while addressing issues efficiently and in line with organizational policies and local regulations. You will champion a seamless and integrated experience across all tiers of People Operations, promoting an employee-first mindset.
You will lead regional and global process improvement initiatives to enhance efficiency and optimize resource collaboration. Your role will involve promoting the adoption of AI and other innovative technologies to create simple, intuitive experiences for employees. You will also be responsible for driving continuous optimization of service delivery, ensuring that the team is equipped with intelligent solutions for complex inquiries.
What we offer
At Uber, we offer a collaborative and innovative work environment where you can make a significant impact on our People Operations strategy. You will have the opportunity to work with a diverse team and contribute to initiatives that enhance the employee experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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