About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a US&C Merchant Onboarding Team Lead to manage and coach a team of Merchant Onboarding Specialists. You'll focus on performance reporting, operational partnerships, and process improvements. This role requires strong leadership and strategic insight.
Job Description
Who you are
You have a proven track record in team leadership and coaching, with experience managing teams focused on productivity and professional development. You understand the importance of adhering to process standards and are committed to fostering a culture of continuous improvement within your team. Your analytical skills allow you to present data-backed insights that drive sales productivity and conversion velocity. You are adept at collaborating with cross-functional teams to resolve complex issues and ensure business continuity. You have a strong grasp of data governance and performance metrics, ensuring that your team's activities align with key performance indicators. You are skilled in workflow optimization, overseeing pipeline management and execution of core activities to ensure efficiency.
What you'll do
In this role, you will lead and manage a team of SMB Merchant Onboarding Specialists, focusing on their daily productivity and professional development. You will establish regular performance reviews and strategic cadences with Sales Leadership, presenting aggregated team results and actionable insights. You will partner closely with Delivery Commercial Operations and Merchant Operations teams to translate merchant feedback into concrete requirements for process improvements. As the escalation point for complex onboarding issues, you will work with cross-functional teams to solve systemic challenges. You will ensure that your team's activities align with key performance indicators and monitor process performance metrics. Additionally, you will oversee the execution of core activities, including account setup and partner training, ensuring standardized workflows.
What we offer
Uber offers a collaborative work environment where you can make a significant impact on the onboarding process for merchants. You will have the opportunity to develop your leadership skills while working closely with various teams across the organization. The role provides a chance to influence operational processes and contribute to the overall success of the company. You will be part of a culture that values innovation and continuous improvement, with opportunities for professional growth and development.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Uber.
Similar Jobs You Might Like
Based on your interests and this role
Merchant Operations
Adyen is seeking a Merchant Onboarding Manager to guide merchants through the onboarding process onto their platform. You'll collaborate with various teams to ensure a smooth transition and compliance with operational standards.
Strategy & Operations
DoorDash is hiring an Associate Manager for Strategy & Operations in Merchant Onboarding & Experience. You'll shape the vision and execution of merchant integration experiences, collaborating with various teams to enhance onboarding processes. This role requires strong judgment and systems thinking.