About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Customer Support Team Lead • Lead
Uber • Kuala Lumpur - On-Site
Overview
Uber is hiring a Customer Support Team Lead who will manage team performance and drive results while coaching and mentoring employees. This role is based in Kuala Lumpur and requires strong leadership skills.
Job Description
Who you are
You have a proven track record in customer support and team leadership, with experience managing performance metrics and driving results. Your ability to lead, coach, and motivate employees is complemented by your strong communication skills, allowing you to effectively partner with recruiting teams on hiring initiatives. You understand the importance of providing world-class customer support and are committed to empowering your team to succeed.
You thrive in a diverse and inclusive environment, recognizing that unique perspectives contribute to the overall success of the organization. Your experience in coaching and developing employees prepares you to build the next wave of leaders at Uber, ensuring that your team is well-equipped to handle customer inquiries and operational challenges.
What you'll do
As a Customer Support Team Lead at Uber, you will manage team performance and drive results by guiding adherence to policies and procedures. You will lead, coach, mentor, and motivate your team, ensuring that they have the resources they need to excel in their roles. Your responsibilities will include providing feedback to team members, managing performance metrics, and collaborating with other departments to enhance customer support processes.
You will play a crucial role in the Community Operations organization, which is dedicated to delivering exceptional customer support to riders, drivers, eaters, and couriers. Your leadership will help operationalize new and existing products, ensuring that the team is aligned with Uber's mission to provide a seamless experience for all users.
What we offer
Uber offers a dynamic work environment where diversity and inclusion are prioritized. You will have the opportunity to work with a talented team that values collaboration and innovation. The role provides a chance to make a significant impact on the customer support experience at Uber, contributing to the overall success of the organization. Additionally, you will have access to resources and training that will help you grow as a leader and develop your career within the company.
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