Program Manager • Lead

Who you are

You have a strong background in operational leadership, with a focus on process standardization and governance — your experience has equipped you with the skills to manage complex processes and drive regional alignment effectively. You are committed to ensuring quality and efficiency in operations, with a deep understanding of how to engage stakeholders across various teams.

Your analytical mindset allows you to monitor operational metrics and derive insights that lead to better outcomes for customers — you thrive in environments where data-driven decision-making is paramount. You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and drive initiatives that improve processes.

Desirable

Experience in safety operations or a related field is a plus — familiarity with agent readiness and feedback loop processes will help you excel in this role. You are adaptable and can navigate the complexities of a global network, ensuring that safety program priorities are met through effective coordination.

What you'll do

As the Safety Program Leader, you will implement safety support programs by engaging with safety operations, product teams, and field operations — your role will involve coordinating efforts across various support enablement teams to ensure a seamless process. You will drive standardization in regional safety operations, focusing on intake request processes, agent training, and audit builds.

You will monitor key operational metrics, including SLA and quality, to ensure that processes are efficient and effective — your insights will help shape the feedback loops that inform program and policy improvements. You will lead initiatives that enhance agent readiness for launches, ensuring that training and content updates are executed flawlessly.

Your leadership will foster a culture of collaboration and continuous improvement, as you work closely with teams to enhance user interactions and drive empathy and accuracy in every engagement. You will be responsible for establishing and managing feedback loops that provide valuable insights into program effectiveness, ensuring that the organization remains agile and responsive to changing needs.

What we offer

At Uber, you will be part of a dynamic team that is committed to improving safety and operational efficiency — we value collaboration and innovation, and you will have the opportunity to make a significant impact on our processes. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives lead to better outcomes.

You will have access to professional development opportunities and resources to help you grow in your career — we support our employees in achieving their goals and advancing their skills. Join us in our mission to create a safer and more efficient operational environment for our customers and teams.