Program Manager • Senior

Who you are

You have a strong background in program management, ideally with experience in community operations or customer experience roles. You understand the complexities of managing diverse teams across multiple regions and can navigate the nuances of different markets. Your ability to advocate for users, particularly drivers, is a key strength, as you aim to improve their experiences and address their pain points. You are comfortable working in a fast-paced environment and can manage multiple initiatives simultaneously, ensuring that strategic goals are met while keeping the team aligned and motivated.

Desirable

Experience in the mobility or transportation sector is a plus, as is familiarity with customer service operations. You are data-driven and can leverage insights to inform decision-making and strategy. Strong communication skills are essential, as you will be the voice of the driver within the organization, advocating for their needs and ensuring their feedback is incorporated into operational strategies.

What you'll do

As a Senior Program Manager, you will lead initiatives aimed at enhancing the driver experience across EMEA. This involves collaborating with various teams to operationalize strategies that improve driver support and satisfaction. You will analyze data and feedback to identify areas for improvement and work closely with stakeholders to implement changes that benefit drivers. Your role will also include monitoring the effectiveness of these initiatives and making adjustments as necessary to ensure continuous improvement. You will be responsible for creating a culture of advocacy for drivers within the organization, ensuring their voices are heard and their needs are prioritized in decision-making processes.

What we offer

Uber provides a dynamic work environment where you can make a significant impact on the driver experience. You will be part of a diverse and inclusive team that values collaboration and innovation. The company offers competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on meaningful projects that directly affect the lives of drivers and riders across EMEA, contributing to the overall success of Uber's community operations.

Join us at Uber and help shape the future of mobility by enhancing the experiences of our drivers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.