Program Manager • Mid-Level

Who you are

You have a strong background in Learning and Development, with experience in creating impactful training solutions that enhance customer service experiences. Your expertise in instructional design allows you to develop engaging curricula that cater to diverse learning needs. You understand the importance of fostering a culture of continuous learning and are passionate about empowering individuals to take ownership of their development.

You are skilled in leveraging technology and AI tools to enhance learning experiences, ensuring that training materials are consistent, accurate, and effective. Your ability to collaborate with cross-functional teams enables you to drive innovation in training programs that directly influence agent performance and customer satisfaction. You are committed to diversity and inclusion, recognizing that diverse teams lead to stronger outcomes.

What you'll do

As a Program Manager in Learning and Development, you will be responsible for designing and implementing training programs that meet the needs of our global customer service teams. You will research and develop training curricula that include facilitator and learner materials, presentation media, and job aids. Your role will involve collaborating with stakeholders to ensure that training solutions are aligned with business objectives and enhance the overall customer experience.

You will lead projects that drive L&D excellence, utilizing your project management skills to ensure timely delivery of training initiatives. Your focus will be on creating meaningful learning solutions that empower agents and leaders to excel in their roles. You will also analyze training effectiveness and make data-driven recommendations for continuous improvement.

What we offer

At Netflix, you will be part of a dynamic team that values innovation and creativity in learning. We offer a collaborative work environment where your ideas can flourish. You will have the opportunity to make a significant impact on our customer service organization and contribute to shaping the future of global entertainment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.