Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience in the transportation or mobility sector. You are passionate about improving systems and committed to operational excellence, which is essential for driving Uber's growth in Denmark. Your analytical skills allow you to monitor and forecast platform performance effectively, identifying opportunities for improvement and implementing action plans. You thrive in a collaborative environment, working closely with cross-functional teams to enhance driver and rider satisfaction.

You possess excellent problem-solving skills, enabling you to identify root causes of issues and propose effective solutions. Your ability to manage multiple projects simultaneously while maintaining a focus on operational efficiency is crucial. You are comfortable with data analysis and can leverage analytics to drive decision-making and strategic initiatives. You understand the importance of automation in improving processes and are eager to implement innovative solutions.

What you'll do

In this role, you will be responsible for executing and driving projects that promote driver and rider growth, satisfaction, and operational excellence in Denmark. You will continuously monitor and forecast platform performance, conducting deep dives into reasons for underperformance and identifying opportunities for improvement. Your focus will be on enhancing operational efficiency and strategically increasing the automation of critical processes across the Denmark market.

You will manage processes and engagements to ensure consistently high driver and rider satisfaction, creating a positive experience on the platform. Your role will involve identifying the root causes of both risks and opportunities, proposing actionable solutions to enhance overall performance. You will collaborate closely with the Country Manager and other stakeholders to drive Uber's growth and success in Denmark, ensuring that the company provides the most preferred service in the market.

What we offer

Uber offers a dynamic work environment where you can make a significant impact on the company's operations in Denmark. You will have the opportunity to work with a talented team dedicated to transforming mobility and enhancing user experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to improve transportation and make a difference in the lives of drivers and riders alike.