About Pleo
Smart spending solutions for modern teams
Key Highlights
- Unicorn status achieved after $150M Series C in 2021
- Over 20,000 customers using Pleo's smart cards
- Raised $431.1 million in total funding
- Headquartered in København N with 501-1000 employees
Pleo, headquartered in København N, is a leading fintech company that provides smart company cards designed to simplify employee spending and streamline bookkeeping. Founded in 2015, Pleo has raised $431.1 million in funding, achieving unicorn status after a $150 million Series C round in 2021. With...
🎁 Benefits
Employees receive their own Pleo card to eliminate out-of-pocket spending, along with 25 days of holiday plus local public holidays. The company offer...
🌟 Culture
Pleo fosters a culture focused on efficiency and trust, eliminating the hassle of expense reports and empowering employees with smart spending solutio...
Customer Success Manager • Mid-Level
Overview
Pleo is seeking a Customer Success Manager to drive customer adoption and deliver measurable outcomes. You'll work closely with a portfolio of customers to optimize their journeys and solve complex process challenges. This role requires a passion for customer experience and relationship management.
Job Description
Who you are
You have a strong background in customer success or account management, ideally with experience in SaaS or financial technology. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the solutions provided. Your analytical mindset allows you to leverage data to drive customer engagement and satisfaction. You are proactive in identifying potential issues and adept at turning complex problems into simple, actionable solutions. You thrive in collaborative environments and enjoy working with cross-functional teams to enhance customer experiences. You are passionate about helping customers succeed and are committed to continuous improvement in your approach.
Desirable
Experience in spend management or financial services is a plus, as is familiarity with customer relationship management tools. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer outcomes.
What you'll do
As a Customer Success Manager at Pleo, you will own a portfolio of customers, guiding them through their journey with our spend management solutions. You will be responsible for driving product adoption and ensuring customers achieve their desired outcomes. This involves regular check-ins, understanding their evolving needs, and providing tailored support. You will analyze customer data to identify trends and opportunities for improvement, proactively addressing any challenges they may face. Collaborating closely with the Customer Experience team, you will contribute to the development of best practices and strategies to enhance customer satisfaction. You will also play a key role in onboarding new customers, ensuring they have a seamless experience from the start. Your insights will help shape product development and customer engagement strategies, making a direct impact on our overall success.
What we offer
At Pleo, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued. Join us in our mission to transform the way businesses manage spending, and be part of a company that is committed to making a positive impact on our customers and the industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Pleo.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Emplifi is seeking a Customer Success Manager to enhance client relationships and drive product adoption. You'll play a key role in customer retention and identifying expansion opportunities. This position requires strong interpersonal skills and a focus on client success.
Customer Success Manager
Pleo is hiring a Customer Success Manager to help SMB customers achieve success with their spend management solutions. You'll work collaboratively to maximize the value of Pleo’s platform across Germany and Denmark.
Customer Success Manager
Stripe is hiring a Customer Success Manager to oversee the post-sales lifecycle for enterprise customers. You'll engage with clients to ensure they maximize their investment in Stripe's services. This role requires strong analytical skills and the ability to work collaboratively with various teams.
Account Manager
Hook is hiring an Account Manager to partner with their growing customer base, ensuring measurable success with their AI-driven solutions. This role requires strong customer success expertise and the ability to engage with customer success professionals.
Customer Success Manager
Hook is seeking a Customer Success Manager to partner with their growing customer base and ensure measurable success. You'll leverage your expertise in customer success to drive engagement and value realization. This role requires experience in customer success management.