Operations Manager • Senior

Who you are

You have a strong background in operations management with a focus on enhancing merchant experiences — your analytical skills allow you to conduct complex data analyses that uncover opportunities for improvement. You excel in strategic thinking and stakeholder management, ensuring that you can effectively collaborate with diverse teams across the organization. Your adaptability is key in a fast-paced environment, allowing you to balance long-term initiatives with immediate, impactful improvements. You are committed to operational excellence and have a proven track record of driving results in similar roles.

Desirable

Experience in the grocery or retail sectors is a plus, as is familiarity with on-demand delivery platforms. You understand the nuances of working with merchants and can translate their needs into actionable strategies. A background in project management will help you lead initiatives effectively, ensuring that all stakeholders are aligned and informed throughout the process.

What you'll do

In this role, you will deliver an exceptional merchant experience by driving improvements to Uber’s product solutions — your efforts will ensure that the experience of merchants partnering with Uber Eats is continually enhanced. You will conduct deep data analyses and strategic reviews, working across multiple product areas and stakeholders to ensure that our platform meets high standards. Your role will involve identifying ways to elevate our services further, shaping the strategy for merchant operations, and collaborating closely with local operations and commercial teams worldwide. You will lead projects focused on strengthening our platform for merchants, continuously improving Uber’s processes, programs, and products to help them succeed. Your ability to manage multiple priorities and adapt to changing circumstances will be crucial as you work to enhance the overall merchant experience.

What we offer

At Uber, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a talented team dedicated to transforming the grocery and retail landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that is committed to making a positive impact in the communities we serve. Join us in shaping the future of local commerce and delivering exceptional experiences for our partners.