About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a Program Specialist for the Social Brand Reputation Team focused on the French market. You'll manage influencer posts and customer care issues on social media. This role requires a passion for customer care and crisis communications.
Job Description
Who you are
You have a strong background in customer care and crisis communications, with experience managing sensitive issues on social media. You thrive in high-pressure environments and can spot potential problems before they escalate into major brand risks. Your passion for influencer management and community engagement drives you to deliver exceptional service and protect brand reputation. You are a dynamic thinker who is always looking to improve efficiency and solve problems in a fast-paced setting. You enjoy collaborating with cross-functional teams and have a knack for building relationships with key stakeholders. You understand the importance of a seamless customer care experience and are committed to ensuring that all users feel valued and heard.
What you'll do
In this role, you will monitor social media for viral and influencer posts, providing white glove attention to ensure that Uber's reputation is upheld. You will work closely with customer care teams to address individual customer issues and collaborate with communications and marketing teams to manage any issues that arise on social media. Your responsibilities will include developing strategies to respond to influencer posts, analyzing social media trends, and implementing best practices for crisis communications. You will also be tasked with identifying opportunities for improvement in customer care processes and contributing to the overall success of the Social Brand Reputation Team. Your role will require you to be proactive, detail-oriented, and ready to engage with the community to foster positive relationships.
What we offer
Uber offers a collaborative work environment where you can make a significant impact on brand reputation and customer care. You will have the opportunity to work with a diverse team of professionals dedicated to enhancing the user experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of transportation and customer engagement at Uber.
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