Technical Support • Entry-Level

Who you are

You are a customer-focused individual with a passion for technology and a knack for problem-solving. Your professional fluency in French allows you to communicate effectively with our French-speaking customers, ensuring they receive the best support possible. You thrive in a collaborative environment and are eager to learn about our products and services to better assist our clients. You understand the importance of customer satisfaction and are committed to delivering timely and effective solutions.

You have a strong desire to contribute to a team that values innovation and excellence. Your ability to prioritize tasks and manage multiple customer inquiries simultaneously will be key to your success in this role. You are adaptable and open to feedback, always looking for ways to improve your skills and the customer experience.

What you'll do

As a Technical Support Representative, you will be the first point of contact for our B2B customers, assisting them with their technical inquiries and issues. You will work closely with the Customer Support Team to ensure that all customer concerns are addressed promptly and effectively. Your role will involve troubleshooting technical problems, providing guidance on product features, and escalating issues to the appropriate teams when necessary. You will also gather customer feedback and share insights with the product team to help prioritize bugs and improve our offerings.

Your responsibilities will include maintaining a high level of customer satisfaction by delivering exceptional support and ensuring that all inquiries are resolved in a timely manner. You will be expected to document customer interactions and solutions in our support system, contributing to our knowledge base for future reference. Additionally, you will participate in team meetings to discuss ongoing challenges and share best practices with your colleagues.

What we offer

At Dashlane, we offer a dynamic work environment where you can grow your skills and advance your career. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to ensure you are well-equipped to support our customers effectively. Our commitment to employee development means you will have access to resources and opportunities for professional growth. We also offer competitive compensation and benefits, fostering a culture where everyone feels valued and included.