About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is seeking a Program Leader for their LATAM Uber Shuttle Customer Experience Operations to enhance customer satisfaction and operational efficiency. You'll collaborate with various teams to optimize B2B and B2C products. This role requires strong strategic and analytical skills.
Job Description
Who you are
You have a strong background in customer experience operations, ideally with 5+ years of experience in program management or a related field. You possess excellent analytical skills and can leverage both quantitative and qualitative data to inform strategic decisions. Your communication skills are top-notch, allowing you to create compelling presentations for executive-level audiences. You thrive in collaborative environments, working closely with cross-functional teams to drive operational excellence. You have a deep understanding of customer journeys and are passionate about enhancing customer satisfaction across various channels. You are proactive in identifying operational bottlenecks and have a track record of implementing effective solutions.
What you'll do
In this role, you will lead the LATAM Uber Shuttle Customer Experience Operations, focusing on building and optimizing customer success channels for both B2B and B2C users. You will proactively identify and resolve operational bottlenecks to enhance efficiency and elevate customer satisfaction across all LATAM support operations. Collaborating closely with Operations and Tech teams, you will refine product-market fit and scale Uber's B2B shared rides products tailored for shift-based businesses, as well as Uberβs B2C Shuttle products. You will conduct rigorous analysis and deliver consistent, actionable insights to the support strategy team, driving improvements in key product features, bug resolution, and operational process optimization. Additionally, you will develop and deliver compelling executive-level communications and presentations for Uberβs regional business and field operations leadership teams. Your contributions will significantly shape Uber's LATAM customer success strategy and future support roadmap.
What we offer
At Uber, we offer a dynamic work environment where you can make a significant impact on our customer experience operations. You will have the opportunity to work with a talented team dedicated to enhancing the customer journey. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a company that values innovation and collaboration, allowing you to contribute to meaningful projects that improve the lives of our users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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