About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a Senior Program Manager for Access and Growth to lead strategic projects aimed at enhancing customer experience. You'll focus on project management and cross-functional collaboration, leveraging data analysis to drive improvements.
Job Description
Who you are
You have a strategic mindset with a strong data-driven approach — your experience in project management has equipped you with the skills to define and execute high-impact projects that enhance customer experience. You excel in cross-functional collaboration, working closely with various teams to implement effective support solutions. Your problem-solving attitude and excellent communication skills enable you to present information clearly and manage stakeholders effectively.
You have a proven track record in customer experience initiatives — your ability to analyze data and identify opportunities for process improvements has led to successful project outcomes in previous roles. You are passionate about building a customer-centric culture and understand the importance of being the internal voice of the customer.
What you'll do
As a Senior Program Manager at Uber, you will define and implement key portions of the support strategy in the region to drive supply growth. You will build and improve current processes based on business priorities and identified opportunities, ensuring that the support solutions you implement are top-notch. Your role will involve collaborating with global partners to roll out new support solutions that enhance the customer experience.
You will be accountable for delivering support services through agents and technology, ensuring that the operations run smoothly and efficiently. Your responsibilities will include managing project timelines, coordinating with cross-functional teams, and continuously seeking ways to improve processes. You will play a crucial role in helping Uber maintain its reputation for excellent customer support, contributing to the overall business goals and customer satisfaction.
What we offer
At Uber, you will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in an environment that encourages creativity and problem-solving, allowing you to make a significant impact on the customer experience.
Join us in our mission to provide exceptional service and support to our customers, and help shape the future of transportation and mobility.
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