Program Manager • Senior

Who you are

You have over 8 years of professional experience, with at least 5 years specifically in program management. Your background includes working with cross-functional teams to drive strategic initiatives and improve customer experiences. You possess strong collaboration skills and understand the importance of aligning various stakeholders towards common goals. You are adept at managing complex projects and can navigate the intricacies of B2B services, particularly in the context of customer support.

You thrive in environments where you can take ownership of global strategic programs. Your experience has equipped you with the ability to design, launch, and manage initiatives that enhance customer interactions and support. You are familiar with the challenges faced by corporate clients and can empathize with their needs, ensuring that your strategies are customer-centric. You are also comfortable working in a hybrid setting, balancing in-office collaboration with remote flexibility.

What you'll do

In this role, you will be responsible for global strategic program ownership, which involves designing and managing programs that improve customer experiences with Uber for Business. You will work closely with various stakeholders to ensure that the support provided aligns with the overall goals of the organization. Your role will also include support readiness ownership, where you will strategize and execute support plans for new product launches and feature enhancements. You will collaborate with teams across the organization to ensure that the support strategy is effectively implemented and meets the needs of corporate meal program customers.

You will lead initiatives that focus on enhancing the customer experience, ensuring that Uber's B2B services are delivered effectively. Your ability to communicate and collaborate with different teams will be crucial in shaping the ways Uber interacts with its corporate clients. You will also be expected to analyze customer feedback and data to continuously improve support strategies and processes.

What we offer

Uber offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a diverse team of professionals dedicated to delivering exceptional service. The company values collaboration and encourages employees to share their ideas and insights. Additionally, Uber provides competitive compensation and benefits, along with opportunities for professional growth and development within the organization.