Program Manager • Mid-Level

Who you are

You have a strong background in program management and operational oversight, with experience in coordinating performance reviews and quality discussions. You excel at identifying operational weaknesses and proposing enhancements to improve efficiency metrics. Your ability to bridge the gap between customer support and business objectives is key to driving success in this role.

You are skilled in managing multi-workstream operations and have a knack for spotting opportunities for quick improvements. Your experience in overseeing BPO operations ensures that critical programs are executed with the craftsmanship and consistency required for global success. You thrive in environments where you can influence growth goals through optimizing support operations.

What you'll do

In this role, you will coordinate and lead weekly performance reviews with BPO support sites, ensuring that all initiatives are aligned with business objectives. You will transition pilot toolings to scalable, globally standardized solutions, enhancing the overall customer experience. Your focus on continuous improvement will involve identifying operational weaknesses and proposing tech enhancements for internal tools.

You will play a vital role in overseeing the execution of critical programs, from Proactive Onboarding to AI Autonomous Selling, ensuring they are carried out effectively across multiple global regions. Your contributions will directly impact Uber for Business's growth goals, as you work to optimize support operations and coordinate resolutions.

What we offer

Uber provides a collaborative work environment where you can make a significant impact on the company's growth. You will have the opportunity to work with a talented team dedicated to enhancing customer experiences. The role offers a chance to develop your skills in program management and operational excellence while contributing to innovative solutions that drive business success.