Business Operations • Mid-Level

Who you are

You are an experienced business systems professional with deep expertise in professional services automation and a passion for optimizing customer lifecycle processes. You bring a unique combination of technical proficiency, strategic business understanding, and analytical problem-solving skills that enable you to design and implement solutions that enhance professional services delivery and customer success outcomes. You excel at understanding professional services business models and customer success strategies, translating organizational objectives into actionable system requirements. Your ability to collaborate with cross-functional teams ensures that you can effectively communicate system requirements and drive successful implementations. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges and contribute to the growth of the organization.

What you'll do

In this role, you will be responsible for defining and implementing strategies that enhance the efficiency of professional services delivery. You will work closely with various stakeholders to gather requirements and translate them into actionable insights that drive customer success. Your analytical skills will be crucial in identifying areas for improvement and developing solutions that align with Udemy's mission. You will also play a key role in optimizing processes and ensuring that the systems in place support the overall business objectives. Your contributions will directly impact the customer experience and help shape the future of learning at Udemy. You will engage with teams across the organization to ensure that the solutions you implement are effective and sustainable, fostering a culture of continuous improvement.

What we offer

Udemy offers a collaborative work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide a supportive culture that encourages growth and development, allowing you to expand your skills and advance your career. Our offices in Austin and Denver are designed to foster collaboration and innovation, providing you with the resources you need to succeed. We believe in the power of learning and are committed to helping our employees grow both personally and professionally. Join us in our mission to transform lives through learning.