About UiPath
Automate your workflows with UiPath's RPA platform
Key Highlights
- Public company (NYSE: PATH) with a $29B valuation
- Over 8,000 customers including NASA and Deloitte
- Headquartered in New York City with a global presence
- Raised $1.3 billion in its 2021 IPO
UiPath is a leading robotic process automation (RPA) platform, headquartered in New York City. With over 8,000 customers including major enterprises like NASA and Deloitte, UiPath went public in April 2021, raising $1.3 billion at a valuation of approximately $29 billion. The company employs around ...
🎁 Benefits
UiPath offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility program. Employees also benefit from a learni...
🌟 Culture
UiPath promotes a culture of innovation and agility, emphasizing a strong engineering focus. The company values transparency and collaboration, encour...
Skills & Technologies
Overview
UiPath is hiring a Senior Infrastructure Support Engineer to provide technical support for their on-premise products and cloud services. You'll work with RPA tools and collaborate with various teams to resolve client incidents. This role requires strong problem-solving skills and experience in technical support.
Job Description
Who you are
You have a strong background in technical support, particularly with on-premise products and cloud services — your experience includes troubleshooting and resolving complex technical issues for clients. You are familiar with Robotic Process Automation (RPA) and understand how automation can transform business processes. You possess excellent communication skills, allowing you to effectively collaborate with both clients and internal teams to provide optimal solutions.
You thrive in a fast-paced environment and enjoy the challenge of problem-solving — your curiosity drives you to explore innovative solutions that enhance client satisfaction. You are self-motivated and take initiative in your work, always looking for ways to improve processes and support operations. You understand the importance of empathy in customer service and strive to build strong relationships with clients.
What you'll do
In this role, you will be responsible for providing technical support for UiPath's on-premise products and cloud services, including the UiPath Automation Suite and Orchestrator. You will lead the resolution of incidents reported by clients, hypothesizing the mechanisms behind issues and collaborating with various departments to reach consensus on solutions. Your role will also involve onboarding clients to UiPath products, ensuring they have the necessary support and guidance to utilize the tools effectively.
You will contribute to the development and operation of AI agents and robots that support the automation of support tasks, enhancing the efficiency of the support team. Additionally, you will write knowledge base articles for external publication, sharing insights and solutions with the broader community. You will engage in discussions with overseas development and technical support teams to address issues and develop effective solutions. Your work will encompass planning, designing, and delivering technical support services that align with UiPath's mission of transforming the future of work through automation.
What we offer
At UiPath, you will be part of a dynamic team that is at the forefront of automation technology. We offer a collaborative work environment where your contributions will directly impact our clients and the industry. You will have opportunities for professional growth and development, working alongside talented individuals who are passionate about innovation and excellence. Join us in shaping the future of work and making a difference in the world through automation.
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