Support Engineer • Senior

Who you are

You have a strong background in technical support, ideally with experience in AI or machine learning environments — you understand the complexities of deploying advanced models and can troubleshoot issues effectively. Your communication skills are top-notch, allowing you to convey technical concepts clearly to both technical and non-technical stakeholders.

You thrive in collaborative environments, working closely with product and engineering teams to ensure customer success — your ability to build relationships with strategic accounts is key to your role. You have a proactive mindset, always looking for ways to improve processes and enhance the customer experience.

What you'll do

As a Senior Support Engineer at OpenAI, you will be responsible for providing technical guidance to our enterprise customers, helping them maximize the value of our AI models. You will troubleshoot complex issues and collaborate with engineering teams to resolve them efficiently. Your role will involve designing and implementing operational processes to monitor customer usage and ensure a high level of service.

You will work directly with strategic accounts, understanding their unique challenges and providing tailored solutions — your insights will help shape the future of technical support in the age of AI. You will also be involved in scaling our support operations through automation and leveraging the latest AI technologies.

What we offer

At OpenAI, we believe in the potential of artificial intelligence to solve global challenges. Joining our team means being part of a mission-driven organization that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth in a rapidly evolving field. You will have the chance to work with cutting-edge technology and contribute to impactful projects that shape the future of AI.