Customer Support • Entry-Level

Who you are

You have a strong attention to detail and can grasp the broader context of customer needs and product offerings. Your excellent written communication skills enable you to convey information clearly and effectively, ensuring a customer-first mindset in all interactions. You are comfortable learning new tools and systems in a fast-moving environment, demonstrating a team-oriented attitude and a willingness to collaborate across functions. Your interest in fintech and customer support aligns with our mission to build the future of financial infrastructure.

What you'll do

As a Part-Time Support Specialist at Unit, you will play a critical role in triaging, responding to, and managing customer support inquiries across multiple channels. You will escalate complex or high-impact issues and coordinate with cross-functional teams, including Product, Engineering, and Operations, to drive resolution. Additionally, you will support the creation and maintenance of internal and external support documentation, FAQs, and training materials, contributing to the overall improvement of our customer service processes.

What we offer

Working at Unit means joining a global team dedicated to creating a more equitable financial ecosystem. You will be part of a fast-growing team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. This part-time position offers flexible hours, allowing you to balance your work with other commitments while making a meaningful impact across the organization.