Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in the tech or cybersecurity sectors. Your ability to communicate effectively in both English and Spanish allows you to connect with a diverse customer base across LATAM. You are detail-oriented and possess a commercial mindset, enabling you to identify opportunities for account expansion and product adoption. You thrive on building long-lasting relationships and have a passion for helping others solve their challenges. Your analytical skills help you understand customer pain points and work collaboratively with teams to address them. You are proactive in soliciting feedback from customers and colleagues, using it to drive improvements in UpGuard's offerings.

Desirable

Experience in a B2B environment is a plus, as is familiarity with cybersecurity products or services. You may have a background in sales or account management, which complements your customer success expertise. A track record of successfully onboarding customers and driving product usage will set you apart.

What you'll do

As a Customer Success Manager at UpGuard, you will be responsible for onboarding new customers and ensuring they derive maximum value from our cybersecurity solutions. You will work closely with customers to understand their unique needs and challenges, providing tailored support and guidance throughout their journey with UpGuard. Your role will involve analyzing customer feedback and pain points, collaborating with internal teams to develop solutions that enhance the customer experience. You will also identify opportunities for upselling and cross-selling our products, contributing to the growth of customer accounts. Regular check-ins with customers will be part of your routine, allowing you to maintain strong relationships and ensure satisfaction. You will report to a Lead CSM and work within a high-performing team dedicated to customer success.

What we offer

At UpGuard, we are committed to creating a supportive and collaborative work environment. You will have the opportunity to work with a talented team that values innovation and customer-centric solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. As we continue to expand, you will play a crucial role in shaping the future of our customer success initiatives and making a meaningful impact on our customers' cybersecurity journeys.